Terms of Service
TERMS AND CONDITIONS OF SUBSCRIPTION PACKS
Subscription packs are sent out once a month, by the 10th of each calendar month. All subscription boxes will be sent by 2nd class post and should arrive with you within 3 – 5 working days. Please note that this is a delivery estimate provided by Royal Mail and that sometimes deliveries can occasionally take longer.
Order Cut-off Dates
As our packs are sent once a month, there is a monthly cut-off date for new orders. You must set-up your subscription or before the 4th of each month in order to receive your pack in that month’s delivery. If you create your subscription after this time, you will receive your first pack the following month.
Subscription Payments and Auto-Renewal
Once you’ve signed up for a subscription, your card will be billed automatically on the 5th of every month – or for quarterly subscriptions, on the 5th of every fourth month – until you notify us that you would like to cancel your plan. You will receive a reminder email from our processing system three days before your next instalment is due to be taken from your account.
You may cancel your subscription at any time by following our cancellation procedure before the monthly cut-off date.
Should your monthly subscription payment fail for any reason, our payment processor will try your card again three days later. If the payment fails again after this second attempt, we will try a subsequent five days later. If the payment fails again after this third attempt, we will try a further seven days later. If the payment still fails, we will then cancel your subscription.
Orders will not be sent until payment has cleared – please be aware that third and fourth attempts at payment will push your order delivery into the following month.
You can cancel your subscription plan after three months. Please do so by emailing firstname.lastname@example.org with the subject line ‘Cancel Plan’, specifying your full name, subscription type and when you wish to cancel. As payments are taken automatically on the 5th of each month, to ensure we have sufficient time to process your cancellation, we must receive your cancellation request by the 2nd of that month.
TERMS AND CONDITIONS OF SALE (ALL PRODUCTS)
I want you to be happy with the products you purchase from me, so I am setting out below the manner in which I do business - in order that we both know what to expect from each other and what should happen if anything goes wrong.
These Terms and Conditions are a legal document that will bind both of us. So, if there is anything you don’t understand or are unsure about, please discuss it with me before placing your order. My business contact details are as follows: Sarah McNicol, 314 Bathley St, Nottingham NG2 2FU. Email: email@example.com
Acceptance of Orders
By placing an order with me, you are offering to buy the product(s) referred to in the order at the prices stated in that order, subject to these terms and conditions.
Whilst I try to keep my website up to date and error free, I’m only human – and product description or pricing errors may occur. Accordingly, if you place an order via my website and then I discover an error in the description or pricing of the item(s) you have ordered, I will contact you and provide you with the correct details. You may then either cancel your order or re-confirm it based on the correct information. If I am unable to contact you, I will treat your order as cancelled.
When you submit an order to me via my website, or by post or telephone, you may receive one or more emails from me – for example indicating that I am processing your order or giving you estimated timescales for delivery. You should check all such emails for accuracy and let me know immediately if there are any errors. However, please note that such emails are not an acceptance of your order and that a contract will only be formed between us, when I despatch the relevant product to you.
All prices include VAT where applicable.
Products cannot be despatched until I have received your payment in full.
Whilst I will try to deliver products promptly and in accordance with any planned delivery dates that I have notified to or agreed with you, this may not always be possible.
Unless I have agreed something else with you in writing, I will not be liable for any out of pocket expenses or other costs or losses incurred due to failed or delayed deliveries of products.
However, if your order has not been delivered within 21 days, please let me know so that I can either sort out the problem or cancel your order and refund the money you have paid to me for the undelivered products.
RETURNS & CANCELLATIONS
I hope you are delighted with your product(s). However, there are potentially 3 different situations in which you might want to cancel your order or return a product. How I deal with each situation is set out below.
Cancellation prior to despatch
If you wish to cancel your order prior to despatch, please advise me in writing, providing all of the information I need to trace your order. Provided I receive this information before your order has been despatched, I will then cancel it and refund the monies paid to me for it in full.
Faulty or incorrect product delivered
Whilst I do my best to ensure that all of my products are manufactured to a high standard, sometimes things can go wrong. So, in the unlikely event that an item is defective or not as specified in your order acknowledgement, please contact me at firstname.lastname@example.org within 7 days of receipt. Subject to you returning the product to me, (and to me being reasonably satisfied that the item was incorrectly sent to you; or was faulty at the point of despatch; or was damaged in transit;) I will offer you either a replacement product (subject to stock) or a full refund, at your option.
Returns in any other case – i.e. in respect of unwanted goods that were correctly despatched and are not faulty.
If you are a consumer (i.e. your purchase was not made in the course of your business), you will normally be entitled to cancel your order and receive a full refund (including any postage and packing fee paid to me) providing you tell me no later than 14 working days from the date of delivery, you have not used or damaged the product and it is returned to me in a re-saleable condition.
In order to cancel, please email me at email@example.com. (You may also use the template cancellation form below, although you don’t have to. If you use this option, I will acknowledge receipt of your cancellation on a durable medium - e.g. by e-mail - without delay.)
If you cancel your order under this section, your payment will be refunded in full by the same method by which it was received, and within 14 days of the product(s) being received back by me. Accordingly, please return your product(s) to me in perfect condition, in the original packaging, within 14 days of receipt.
Please note that you will be responsible for the cost of returning unwanted products to me and for any loss or damage that occurs in transit. Accordingly, I recommend that you use a ‘signed for’ and insured service.
To the extent that the law permits, my liability to you in respect of claims arising from any order you place with me will be limited to the sums I have received from you in relation to that order. Under no circumstances will I be liable for any lost profit or other indirect or consequential losses.
I reserve the right to change these terms and conditions from time to time and any such changes will be communicated on my website. However, only the terms and conditions in force at the date you placed your order will apply to that order – unless we both agree otherwise, in writing.
English law governs both the use of my website and any contracts formed between us. In the event of any dispute then, where appropriate, either of us will be entitled to seek resolution of this via the ODR Platform. However, this will not prevent either of us from referring the matter to the English Courts.